Notice #207003
Recovering

iOS app issue - "Zaui Mobile" Is No Longer Available.

Began:

We've identified the core issue of the iOS mobile app not working for some users. We are currently awaiting confirmation for the iOS version to be accessible via the App Store.

We understand the inconvenience this has cause. Please be assured our team is working as hard as we can to expedite everything within our power to do so.

We truly appreciate your patience.

At this time, users with older versions of the iOS app are experiencing issues opening and reinstalling the Zaui Mobile app. This in part is due to the old version of the app using a different older certificate which has expired.

Zaui is currently in the process of securing the newest version of the app via the App Store. We are currently in the verification process and have requested for an expedited status to help users get running as soon as possible.

Unfortunately, for users that have an older version of the app, the iOS system will not allow use of that version or reinstallation of a newer one.

All current versions of the iOS app continue to function properly. We advise you use any devices that are running a current version of the app and to not uninstall the app. Alternatively, users can access the back office on the iPad or iPhone using a web browser or use the Android version if an Android device is accessible.

We understand the immense frustration this has caused and are doing everything we can to ensure iOS users are able to use the app again as soon as possible. We are putting measures in place to ensure this situation does not reoccur in the future.

We sincerely apologize for this inconvenience and appreciate your patience as we work through this.

We are currently experience an issue where the iOS version of the app states "Zaui Mobile" Is No Longer Available.

We are currently investigating the issue and will update our users as soon as we have more information. We truly apologize for the inconvenience and are working hard to fix the issue.

Users are currently having success by updating the iOS app version to 5.9.0 at http://app.zaui.net/ We recommend installing the new version on top of the older on. DO NOT uninstall the old version prior to the new installation.

We will continue to update here as we learn more.

  • Zaui Core

    yoursystem.zaui.net

  • Payment Processing
  • Email Delivery
  • API (incl. Zaui Mobile & POS Apps)
    • Zaui API

      POS and Mobile Apps

    • Reseller API
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